General conditions

Article 1 - Definitions

1. In these General Terms and Conditions, the following terms shall have the following meanings, unless expressly stated otherwise.

2. Scandinavian Dreams: Scandinavian Dreams acts as an intermediary in the conclusion of Agreements for Travel Services on behalf of the Traveler, including but not limited to the rental of accommodations and the booking of boat trips, ski passes, ski equipment, ski lessons, dog sledding trips, and all associated services in the broadest sense.

3. Traveler: the natural person who enters into a Travel Services Agreement with Scandinavian Dreams.

4. Offer: any proposal or quotation made to the Traveler by Scandinavian Dreams for the provision of Travel Services.

5. Travel Services: the rental of accommodations, the booking of boat trips, ski passes, ski equipment, ski lessons, dog sledding trips, and all associated services in the broadest sense.

6. Agreement: the Travel Services Agreement between the Traveler and Scandinavian Dreams.

Article 2 - Applicability

1. These General Terms and Conditions apply to any Offer made by Scandinavian Dreams, any Agreement between Scandinavian Dreams and the Traveler, and to any Travel Service provided by Scandinavian Dreams.

2. Before an Agreement is concluded, the Traveler will be provided with these General Terms and Conditions. If this is reasonably not possible, Scandinavian Dreams will inform the Traveler of how the General Terms and Conditions can be reviewed.

3. Deviation from these General Terms and Conditions is not possible.

4. These General Terms and Conditions also apply to additional, modified, and follow-up assignments from the Traveler.

5. The applicability of Articles 7:404 and 7:407(2) of the Dutch Civil Code (BW) is expressly excluded.

6. If these General Terms and Conditions refer to 'she/her', this should also be understood as a reference to 'he/him/his', where applicable.

Article 3 - The Offer

1. All offers made by Scandinavian Dreams are non-binding, unless expressly stated otherwise in writing. If the Offer is limited or valid under specific conditions, this will be explicitly stated in the Offer.

2. Scandinavian Dreams is only bound by an Offer if it is confirmed in writing by the Traveler within the specified validity period.

3. The Offer contains a description of the Travel Services offered. The description is sufficiently detailed to enable the Traveler to make an informed assessment of the Offer. If the actual situation differs from the displayed images and/or information, this will be explicitly stated in the Offer to ensure the Traveler is clearly informed.

4. Offers or a renewed Offer do not automatically apply to follow-up assignments.

5. If the number of persons who can participate in a particular Travel Service is limited, or if other restrictions or conditions are imposed on the Travelers, this will be stated in the Offer.

6. An Offer from Scandinavian Dreams is made at the initiative of the Traveler, subject to the availability of third-party Travel Services. A compiled Offer does not obligate Scandinavian Dreams to provide a portion of the items included in the Offer for a corresponding portion of the stated price.

7. After an Offer has been made, Scandinavian Dreams is entitled to withdraw it from the Traveler and revise its prices if the price increase is the direct result of changes in an increased price over which Scandinavian Dreams has no control.

Article 4 - The Reservation Order for a Travel Service

1. If the Traveler places an order with Scandinavian Dreams in general terms, Scandinavian Dreams will inform and/or advise the Traveler and may, if desired by the Traveler, reserve a Travel Service. The Traveler is bound to Scandinavian Dreams as soon as the Traveler has placed an order with Scandinavian Dreams, even if the Traveler has not yet received a confirmation.

2. Due to the Agreement, the Traveler is obligated to provide all relevant information about themselves as well as their travel companions that is necessary for the provision of the Travel Services, including details (physical and/or mental condition) of fellow travelers.

3. Any prices for reserved Travel Services cannot be guaranteed. In accordance with the terms and conditions of the respective service provider, these prices may change. Scandinavian Dreams has no control over this.

4. In the case of sea transport, Scandinavian Dreams will disclose the identity of the shipping company.

Article 5 - Conclusion of the Agreement

1. The Agreement is concluded at the moment the Traveler accepts an Offer from Scandinavian Dreams by returning a signed copy (scanned or original) to Scandinavian Dreams, or by giving explicit and unequivocal consent to the Offer via email.

2. The Traveler must be 18 years or older and legally competent to place an order with Scandinavian Dreams.

3. The Traveler is required to provide accurate information (even when making a booking on behalf of multiple Travelers) upon which the Agreement will be based, as specified in Title 7A of Book 7 of the Dutch Civil Code with respect to the Agreement. The Traveler is liable for the fulfilment of all obligations concerning all co-Travelers under the Agreement.

4. Scandinavian Dreams is not bound by an Offer if the Traveler could reasonably have expected, or should have understood, that the Offer contains a clear mistake or misstatement. The Traveler cannot derive any rights from such a mistake or misstatement.

5. After the Agreement has been concluded, the Traveler will receive, if available, information regarding the required travel documents no later than 24 hours before departure. The Traveler is responsible for obtaining additional information and keeping this information up to date. If the Traveler does not receive the relevant information within this period, the Traveler must contact Scandinavian Dreams.

6. The Traveler is responsible for having the required documents during the Travel Service. If, due to the lack of necessary information, the Traveler is unable to complete the Travel Service or cannot do so in full, the Traveler must bear the costs unless Scandinavian Dreams explicitly agreed to provide the relevant documents and has failed to fulfil its obligation to provide such information.

7. If the Agreement is entered into by multiple Travelers, each Traveler is jointly and severally liable for the fulfilment of all obligations arising from the Agreement, unless otherwise agreed.

Article 6 - Cancellation of the Agreement

1. The Traveler is at all times entitled to terminate the Agreement via email before the commencement of the Travel Services. Upon termination, the Traveler must compensate Scandinavian Dreams for any damages incurred as a result of the cancellation, including any previously agreed standardized termination fees. The cancellation periods for various Travel Services are guidelines and are outlined below:

Ferry crossing:

If you have booked a flexible ferry ticket and the cancellation is communicated to us at least 48 hours before the scheduled departure time, you will receive a full refund of the amount paid. The amount will be refunded via the original payment method, unless otherwise agreed.

If you have booked an economy ferry ticket at a reduced rate, no refund or compensation will be provided. In the event of cancellation of an economy ticket, regardless of the time of cancellation, you, as the Traveler, are liable for the full travel amount.

Accommodations for up to 15 persons:

If the Agreement was entered into 60 days or more before arrival, the reservation can be cancelled free of charge up to 60 days before arrival. You will receive a full refund of the amount paid. The amount will be refunded via the original payment method, unless otherwise agreed.

If the Agreement was entered into within 60 days of arrival, the Agreement can be cancelled free of charge within 3 days of the invoice date. In case of cancellation after these 3 days, no refund will be provided, and you, as the Traveler, are obliged to pay the full travel amount.

1. In principle, Travel Services cannot be cancelled and the Traveler will not receive a refund, but we will make our best efforts to refund the amount paid. We are dependent on the flexibility of our partners. The sooner the cancellation is made, the sooner Scandinavian Dreams can assist in this matter.

2. The Agreement may include reasonable, standardized termination fees based on the timing of the termination/cancellation of the Agreement prior to the commencement of the Travel Services and the expected cost savings and income from alternative use of the Travel Services. If no standardized termination fees have been set, the amount of the termination fee will correspond to the price of the Agreement minus the cost savings and income from alternative use of the Travel Services. Upon request by the Traveler, Scandinavian Dreams will provide an explanation of the termination fee amount.

3. Cancellation of the Agreement during the Travel Services is not possible.

4. In the event of unavoidable and extraordinary circumstances preventing the execution of the Agreement, Scandinavian Dreams is entitled to terminate the Agreement. The Traveler will be promptly notified, and Scandinavian Dreams will attempt to offer a suitable solution.

5. In the event of cancellation of the Agreement, the Traveler is responsible for indirect costs of the Travel Services, including but not limited to the cost of travel insurance and any vaccinations.

6. Cancellations must be communicated in writing to Scandinavian Dreams. Scandinavian Dreams will confirm the cancellation and cancellation fees within one business day.

Article 7 - Amendment of the Agreement

1. Modifications to an Agreement by the Traveler are only possible if and to the extent that these modifications are approved and implemented by Scandinavian Dreams. A modification can only be submitted in writing.

2. If Scandinavian Dreams modifies the Agreement on behalf of the Traveler, a service fee of €50 may be charged.

3. Each modification must be submitted via email to Scandinavian Dreams. Scandinavian Dreams does not guarantee that the modification desired by the Traveler can actually be implemented. Scandinavian Dreams will promptly inform the Traveler in writing after receiving the modification request whether the request can be fulfilled, and if so, what the consequences will be for the travel price. The Traveler must approve the modified Agreement. Upon approval, the Traveler is obligated to pay the modified travel amount within the specified payment term.

4. Scandinavian Dreams is entitled to modify the Agreement if there are minor, insignificant changes, and does not need to notify the Traveler (in advance). The Traveler is obligated to accept this modification. In the case of a substantial modification, Scandinavian Dreams will, if possible, offer an alternative Offer to the Traveler. This Offer must be at least equivalent. The Traveler must inform Scandinavian Dreams of their decision within 24 hours in the case of urgent matters (or 48 hours if the Travel Service starts 14 days or more later) after notification. Failure to respond within the required time will result in automatic acceptance of the modification.

5. Scandinavian Dreams also has the right to modify the Agreement due to unavoidable extraordinary circumstances. Scandinavian Dreams will promptly, but as soon as possible, notify the Traveler of this modification. Starting 14 days before departure, Scandinavian Dreams will notify the Traveler of this modification within 24 hours.

6. It is possible for the Traveler and/or one or more Travelers in the travel group to be replaced by another person (substitution). The Traveler must inform Scandinavian Dreams of this at least 14 calendar days before departure, or as early as necessary for Scandinavian Dreams to complete the required actions and formalities. Scandinavian Dreams will accept the substitution if the replacement person meets the applicable conditions set by Scandinavian Dreams for the Agreement, as well as the (general) terms and conditions of the relevant (suppliers) and/or service providers. Regardless of whether the number of Travelers in the travel group is reduced, the original Traveler and the substitute Traveler will remain jointly and severally liable for the payment of the agreed travel amount and any additional costs arising from the substitution. Scandinavian Dreams will inform the party transferring the Agreement of the actual costs of the substitution.

Article 8 - Duration of the Agreement

1. If and to the extent that an Agreement has been concluded between the Traveler and Scandinavian Dreams, the duration of this Agreement shall be in accordance with what the parties have agreed upon.

2. Both the Traveler and Scandinavian Dreams may terminate the Agreement based on an attributable failure to comply with the Agreement if the other party has been formally notified in writing, and a reasonable period has been given to fulfil its obligations, and they fail to do so. This includes the payment and cooperation obligations of the Traveler.

3. The termination of the Agreement does not affect the Traveler's payment obligations if Scandinavian Dreams has carried out work or delivered services at the time of termination. The Traveler is obligated to pay the agreed fee.

Article 9 - Execution of the Services

1. Scandinavian Dreams shall make every effort to perform the agreed Services with the utmost care, as expected of a competent service provider. Scandinavian Dreams ensures professional and independent service. All Services are performed based on an obligation of effort, unless explicitly and in writing a specific result has been agreed upon, which is thoroughly described. If an element cannot be performed as agreed, Scandinavian Dreams will make every effort to fulfil these agreements, unless it is unreasonable to expect this from Scandinavian Dreams due to high costs.

2. The Agreement based on which Scandinavian Dreams performs the Services is leading for the scope and extent of the services.

3. The information and data provided by the Traveler form the basis on which the Services offered by Scandinavian Dreams and the prices are based. Scandinavian Dreams reserves the right to adjust its services and prices if the provided information is incorrect and/or incomplete.

4. Scandinavian Dreams is entitled to engage third parties at its discretion for the execution of the Services.

5. The execution of the Services is based on the information provided by the Traveler. If the information needs to be changed, this may affect any established schedule. Scandinavian Dreams is never liable for adjusting the schedule. If the start, progress, or completion of the Services is delayed because, for example, the Traveler has not provided all the requested information, not provided it on time, or not in the desired format, has not cooperated sufficiently, a deposit has not been received by Scandinavian Dreams on time, or there are other circumstances which are at the risk of the Traveler, Scandinavian Dreams is entitled to a reasonable extension of the delivery period. All damages and additional costs resulting from a delay due to a cause as mentioned above are at the expense and risk of the Traveler.

6. The following additional provisions apply to the Services:

• In the case of defective performance of the Agreement, the Traveler is obligated to notify Scandinavian Dreams immediately, so that they can take the necessary measures to remedy the defect in time.

• If a part of the agreed Services can no longer be fulfilled, Scandinavian Dreams must provide an equivalent quality alternative, without charging additional costs for this. If no alternatives are possible, the Traveler may be offered a price reduction. The Traveler is not obligated to accept the alternative. The Traveler may also remedy a deficiency themselves.

• The Traveler is solely responsible for their actions during the execution of the Agreement.

2. Scandinavian Dreams is not obligated to verify the accuracy and/or completeness of the information provided to it, nor is it obligated to update the Traveler regarding any changes to the information over time. Furthermore, Scandinavian Dreams is not responsible for the accuracy and completeness of the information compiled for third parties and/or provided to third parties in connection with the Agreement.

3. If necessary for the execution of the Agreement, Scandinavian Dreams may request additional information. If this information is not provided, Scandinavian Dreams is entitled to suspend its services until the information is received, without being obligated to compensate the Traveler for any damages arising from this suspension. In the event of any changed circumstances, the Traveler must notify Scandinavian Dreams immediately, or no later than 3 business days after the change has become known.

4. Each Traveler is solely responsible for their own behaviour during participation in any Travel Services or activities.

Article 12 - Additional Work and Changes

1. If, during the execution of the Agreement, it becomes apparent that the Agreement needs to be adjusted and/or supplemented, or if additional work is required at the request of the Traveler to achieve the desired result, the Traveler is obligated to pay for this additional work according to the agreed rate. Scandinavian Dreams is not obliged to comply with this request. Furthermore, Scandinavian Dreams may require a separate Agreement to be concluded for such additional work.

2. If, and to the extent that a fixed price has been agreed upon for the provision of certain Travel Services, and the execution of these services leads to additional (urgent) work that cannot reasonably be expected to be included in the fixed price, Scandinavian Dreams is entitled to charge these costs to the Traveler, after consultation with the Traveler.

3. If a change needs to be made in the Agreement, and the cause of the change can be attributed to Scandinavian Dreams, any resulting damage to the Traveler will be borne by Scandinavian Dreams. If the cause of the change can be attributed to the Traveler, any resulting damage will be borne by the Traveler. If the cause of the change cannot be attributed to either the Traveler or Scandinavian Dreams, each party will bear its own damage.

Article 13 - Prices and Payment

1. Upon the conclusion of the Agreement, the Traveler must immediately pay an (advance) payment of up to 30% of the total agreed travel amount.

2. The Traveler must pay the remaining balance of the travel amount to Scandinavian Dreams no later than 60 days before the departure date. If timely payment is not made, the Traveler will receive a payment reminder, providing a 3-day period to settle the payment. Under special circumstances, the Traveler may pay the amount in further instalments if explicitly agreed upon with Scandinavian Dreams.

3. If an advance payment has been agreed upon, the Traveler must make this payment. If the advance payment is not made on time, the Traveler will receive a payment reminder. If payment is still not made, the collection policy will come into effect. Price increases and changes in availability of the Travel Services and/or activities may apply if the Traveler makes the payment at a later time.

4. If the Traveler is paying in instalments, Scandinavian Dreams is entitled to adjust the applicable prices and rates (only) in accordance with the terms of the Agreement, with a notice period of at least three months.

5. If the Traveler fails to meet their payment obligation or does not pay on time, Scandinavian Dreams is entitled to immediately terminate the Agreement, without being liable for any compensation or refund of any amounts already paid.

6. If the Agreement explicitly provides for it, prices may be increased after the conclusion of the Agreement in accordance with Article 7:507 of the Dutch Civil Code. Scandinavian Dreams will notify the Traveler in writing of any potential price increase no later than 20 days before the start of the Travel Services.

7. The Traveler is required to fully reimburse the costs of third parties, who are engaged by Scandinavian Dreams with the Traveler's approval, unless otherwise explicitly agreed upon.

Article 14 - Collection Policy

1. When the Traveler fails to meet their payment obligation and has not fulfilled their obligation within the specified payment term, the Traveler will automatically be in default.

2. If the Traveler is a Consumer, they will first receive a further written reminder requesting payment of the owed amount within the specified period and informing them of the consequences of default. If the Traveler still does not pay, they will be considered in default.

3. From the date the Traveler is in default, Scandinavian Dreams will be entitled, without further notice of default, to charge the statutory commercial interest from the first day of default until full payment, as well as compensation for extrajudicial costs in accordance with Article 6:96 of the Dutch Civil Code, calculated according to the scale from the Decree on Compensation for Extrajudicial Collection Costs of July 1, 2012.

4. If Scandinavian Dreams has incurred additional or higher costs that are reasonably necessary, these costs will also be eligible for reimbursement. The full judicial and enforcement costs incurred will also be at the Traveler's expense.